Refund & Cancellation Policy

What is whiteox.in's Free & Easy Returns policy?

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.

We assure you that all products sold on whiteox.in are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Free & Easy Returns promise has got you covered.

Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund, backed by the 30 Day Replacement Guarantee for seller whiteox E-Commerce or the 10 Day Replacement Guarantee for all other sellers on whiteox.in.

In any case, all your purchases on whiteox.in are backed by Buyer Protection for 45 days from the date of delivery, lest you have any issues.

What is Free Replacement?

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement.

Returns are covered by the 30 Day Replacement Guarantee for seller whiteox E-Commerce or the 10 Day Replacement Guarantee for all other sellers on whiteox.in.

Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

What is Free Exchange?

If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. In case of Sunglasses and Jewellery (only Rings and Bangles), exchange can be requested for size mismatch. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange.

Returns are covered by the 30 Day Replacement Guarantee for seller whiteox E-Commerce or the 10 Day Replacement Guarantee for all other sellers on whiteox.in.

Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

Is it possible to 'return' an eBook?

If you have already purchased an eBook but don't have a compatible device to download and read it on, you can revoke the purchase under the 30 Day Cancellation & Refund Policy for eBooks.

Cancellation and subsequent refund will also go through if we are unable to resolve a genuine technical fault within 2 business days from the time you had reported the error.

How do I return an item purchased on whiteox.in?

Returns are easy, simply follow these steps

• Contact us and provide Order ID details.
• Customer Support will confirm the return request and will inform you about the pickup process.
• Please ensure that the product is in an unused and original condition. Include all price tags, labels, original packing and invoice along with the product.